Frequently Asked Questions
Everything you need to know about shopping with Woodoc UK.
What are your standard delivery times within the UK?
We typically process orders within 1-2 business days. Standard shipping via our preferred couriers usually takes 3-5 working days for delivery to most UK mainland addresses.
What is your return policy for damaged or unwanted items?
You can return unused and unopened items within 30 days of purchase for a full refund. If your item arrives damaged, please contact our support team within 48 hours of delivery with photo evidence to arrange a replacement.
Do you offer international shipping outside of the United Kingdom?
Currently, Woodoc UK focuses on serving customers within the United Kingdom. We do not offer direct international shipping through our website at this time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Are your products covered by a quality guarantee?
Yes, we take pride in the quality of our retail selection. All products are sourced from reputable suppliers and are covered against manufacturing defects for 12 months from the date of purchase.